Here's a professional Exchange & Return Policy for your ShahiGehnaa website.

Exchange & Return Policy

At ShahiGehnaa, every jewellery piece is carefully handcrafted with love and attention to detail. We want you to enjoy your purchase, and we're here to help if you face any issues.

Exchange Policy

• We offer exchanges only for products that arrive damaged, defective, or incorrect.

• To request an exchange, please contact us within 48 hours of receiving your order.

• Kindly share your order number, clear photos, and an unboxing video of the product.

• The item must be unused, unworn, and returned in its original packaging.

• Once the returned product is inspected and approved, we will dispatch the replacement product.

Return Policy

• As our jewellery is handmade, we do not accept returns for reasons such as change of mind, personal preference, or incorrect order placement.

• Returns are accepted only if:

  • You receive a damaged or defective product.

  • You receive the wrong item.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Used or worn jewellery.

• Products damaged after delivery.

• Customized or personalized jewellery.

• Products without original packaging.

Refunds

• If a replacement product is unavailable, an eligible refund will be processed to the original payment method.

• Approved refunds are usually processed within 5–7 business days after inspection.

How to Request an Exchange or Return

Please contact our customer support with:

• Your Order Number

• Photos of the product

• Unboxing video

• Reason for the request

Our team will review your request and respond as soon as possible.

Thank you for shopping with ShahiGehnaa. Your trust means everything to us, and we are committed to providing beautiful handcrafted jewellery and excellent customer service.

If you'd like, I can also create a Refund Policy, Cancellation Policy, and Contact Us page in the same professional style for your website.