Exchange Policy
At Shahi Gehnaa, we are committed to delivering high-quality handmade jewellery. If you receive a product that is damaged, defective, or incorrect, we are happy to assist you with an exchange.
Exchange Eligibility
You may request an exchange if:
- You receive a damaged product.
- You receive the wrong item.
- The product has a manufacturing defect.
To be eligible, you must contact us within 48 hours of receiving your order and provide your order number along with clear photos of the product.
Exchange Conditions
- The item must be unused, unworn, and in its original packaging.
- All original tags, accessories, and invoices must be included.
- Exchange requests submitted after 48 hours of delivery may not be accepted.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Customized or personalized jewellery.
- Products damaged due to misuse, accidental damage, or normal wear and tear.
- Items purchased during clearance, sale, or promotional offers unless they are damaged or incorrect.
Exchange Process
- Once your request is approved, we will provide return instructions.
- After receiving and inspecting the returned item, we will dispatch the replacement product within 3–5 business days, subject to stock availability.
Shipping Charges
- If the exchange is due to our error (wrong, damaged, or defective product), Shahi Gehnaa will bear the shipping cost.
- For any other approved exchange, the customer may be responsible for the shipping charges.
Contact Us
If you need assistance with an exchange, please contact us using the contact details available on our website. We will be happy to help.
Thank you for choosing Shahi Gehnaa. Your trust and satisfaction are our highest priorities.