Frequently Asked Questions (FAQs)
1. Are your jewellery pieces handmade?
Yes. All our fabric jewellery and bangles are carefully handmade with love and attention to detail.
2. Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) is available only in selected locations, subject to service availability.
3. How long does delivery take?
Orders are usually processed within 1–3 business days and delivered within 3–7 business days, depending on your location.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided).
5. Do you accept returns?
Please refer to our Return & Refund Policy. Returns are accepted only in eligible cases as mentioned in the policy.
6. Can I exchange my order?
Yes. Exchanges are available if you receive a damaged, defective, or incorrect product. Please contact us within 48 hours of delivery.
7. Do you make custom or personalized jewellery?
Yes, we accept custom orders for selected designs. Please contact us before placing your order to discuss your requirements.
8. How should I care for my jewellery?
- Keep your jewellery away from water, perfume, and harsh chemicals.
- Store it in a dry place or a jewellery box after use.
- Avoid bending or applying excessive pressure to handmade pieces.
9. Is my payment secure?
Yes. All payments made through our website are processed using secure and trusted payment gateways.
10. How can I contact Shahi Gehnaa?
You can reach us through the Contact Us page on our website or via the contact details provided there. We will be happy to assist you.
Thank you for choosing Shahi Gehnaa. We appreciate your support and look forward to serving you!