Here's a professional and customer-friendly Frequently Asked Questions (FAQ) page for your handmade jewellery website ShahiGehnaa.com.

Frequently Asked Questions (FAQ)

Welcome to ShahiGehnaa.com! We've answered some of the most common questions to help make your shopping experience easy and enjoyable.

1. What kind of jewellery do you sell?

We specialize in beautifully handcrafted fabric jewellery and fashion accessories designed with care, creativity, and attention to detail.

2. Is your jewellery handmade?

Yes. Every piece is carefully handmade, making each design unique and special.

3. Will I receive the exact product shown in the pictures?

We do our best to display product colors accurately. Since each item is handmade and screen settings may vary, slight differences in color or design may occur.

4. Do you offer Cash on Delivery (COD)?

Cash on Delivery availability depends on your location. If COD is available, it will be shown during checkout.

5. How long does shipping take?

Orders are usually processed within 1–3 business days and delivered within 5–10 business days, depending on your location.

6. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email or SMS (where applicable).

7. Do you accept returns or exchanges?

We accept exchanges only for damaged, defective, or incorrect items. Please contact us within 48 hours of delivery with clear photos of the product.

8. What should I do if I receive a damaged product?

Please contact us within 48 hours of receiving your order and share your order number along with clear photos of the damaged item. We will resolve the issue as quickly as possible.

9. Can I cancel my order?

Orders can be cancelled only before they are shipped. Once an order has been dispatched, cancellation is not possible.

10. How should I care for my jewellery?

• Keep away from water, perfume, and chemicals.

• Store in a dry, airtight box or pouch.

• Clean gently with a soft, dry cloth.

• Handle with care to maintain its beauty.

11. Do you make custom jewellery?

Yes, we may accept custom orders based on design availability. Please contact us with your requirements before placing your order.

12. Is my payment information secure?

Yes. We use secure payment gateways to process transactions. Your payment details are encrypted and are never stored by us.

13. How can I contact ShahiGehnaa?

If you have any questions or need assistance, please contact us through the contact details provided on our website. We are happy to help.

Thank You

Thank you for choosing ShahiGehnaa.com. We appreciate your trust and look forward to creating beautiful handmade jewellery for you.

If you'd like, I can also create Contact Us, Terms & Conditions, and Refund Policy pages in the same professional style.